Possible Cause: Either the mains isolating switch on the wall or the circuit breaker are off .

Remedy: Turn isolating switch or circuit breaker on.

Possible Cause: Internal fuse has blown.

Remedy: Have wiring checked and replace fuse (5A Slow Blow)​.

Refer FPG ‘How To’ video: 7-Eleven Heated Tower Fuse Replacement

Possible Cause: The main switch on the cabinet is OFF.

Remedy: Turn the main switch ON.

Possible Cause: One or more doors are open​.

Remedy: Close doors and re-test temperature after 30 minutes​.

Possible Cause: Product blocking air grille.

Remedy: Place product on shelves​.

Possible Cause: Trays obstructing air flow​.

Remedy: Re-position trays on shelves.

Possible Cause: Controller needs adjustment.

Remedy: Adjust controller​.

Possible Cause: Thermostat is faulty.

Remedy: Replace controller.

Refer FPG ‘How To’ video: 7-Eleven Heated Tower Thermal Overload Switch Replacement

Possible Cause: An element is blown.

Remedy: Have the element replaced.

Refer FPG ‘How To’ video: 7-Eleven Heated Tower Base Element Replacement

Cabinet lights and heating have stopped working, and controller has no display. Main Switch is still illuminated.

Possible Cause: Overheat safety thermostat has tripped.

Remedy: Remove any obstruction to airflow. The overheat safety thermostat will reset when sufficiently cooled. Close any doors that were left open​.

Refer FPG ‘How To’ video: 7-Eleven Heated Tower Thermal Overload Switch Replacement

Possible Cause: The light switch is OFF.

Remedy: Turn light switch ON​.

Possible Cause: LED power supply has failed.

Remedy: Replace LED power supply.

Refer FPG ‘How To’ video: 7-Eleven Heated Tower PSU Replacement

Possible Cause: LED strip has failed.

Remedy: Replace LED assembly.

Refer FPG ‘How To’ video: 7-Eleven Heated Tower LED Shelf Light Replacement

Possible Cause: Fuse has blown​.

Remedy: Have wiring checked and replace fuse (5A Slow Blow).

Refer FPG ‘How To’ video: 7-Eleven Heated Tower Fuse Replacement

Future Products Group Limited warrants, to the original purchaser of an FPG manufactured food service cabinet that for TWO YEARS (24 months), from the date of purchase, any defect in workmanship or material resulting in the product malfunctioning while under correct use will be rectified.

Liability under this warranty is limited to replacing or repairing a part, without charge.

Liability under this warranty does not include:

• Any loss, or damage or expenses directly or indirectly arising from use or inability to use the product or from any other cause.
• Any part of the cabinet which has been subject to misuse, neglect, alteration, incorrect installation, accident, or damage caused by transportation, use of abrasive or caustic chemicals, flooding, fire or acts of God.
• Any damage or malfunction resulting from the use of non-FPG supplied spare parts.

The following are specifically excluded from warranty:

• Breakage of glass or plastic components or the replacement of LED lighting strips or gaskets.
• Maladjustment of the electronic refrigeration controller, by an unqualified person.
• Failure to re-assemble the cabinet correctly after cleaning.
• Fair wear and tear.
• Service outside of normal business hours. This service is available if required but an ‘out of hours’ surcharge will apply.

The liability under this warranty is dependent on an assessment by FPG, to determine the defect in workmanship or materials.

FPG does not guarantee that any service to be performed under this warranty will be carried out within any particular time limit.

FPG will not be held responsible for any servicing costs incurred prior to FPG’s acceptance of a warranty claim.