Warranty
for food display cabinets
for food display
cabinets
FPG offers a product warranty on all temperature-controlled food display cabinets.
Warranty Registration
Register your cabinet by completing online Warranty Registration Form.
Warranty Terms and Conditions
Refrigerated cabinets and Heated/Ambient cabinets.
Warranty Procedure
Find out how to make a warranty claim.
Warranty Claim Form
Complete online Warranty Claim Form.
Warranty Registration
To activate the warranty for your purchased cabinet, please register your cabinet within four weeks from the date of installation by completing and emailing the Warranty Registration Form to: support@fpgworld.com
Warranty Terms and Conditions
The FPG Product Warranties for Refrigerated cabinets and Heated/Ambient cabinets are included in their Cabinet Manuals. To request a copy of the Manual for your cabinet, please contact FPG Customer Services at support@fpgworld.com noting the cabinet’s serial number.
FPG Product Warranty – Refrigerated Cabinets
FPG Product Warranty
Refrigerated Cabinets
WARRANTY PERIOD
Future Products Group Limited warrants, to the original purchaser of an FPG manufactured food service cabinet that for ONE YEAR (12 months), from the date of purchase, any defect in workmanship or material resulting in the product malfunctioning while under correct use will be rectified.
For refrigerated cabinets with integral or near-remote refrigeration the warranty is extended to THREE YEARS (36 months), for refrigeration condenser units. Conditions apply, see Liability Exceptions.
Liability under this warranty is limited to replacing or repairing a part, without charge.
LIABILITY EXCEPTIONS
Liability under this warranty does not include:
- Any loss, or damage or expenses directly or indirectly arising from use or inability to use the product or from any other cause.
- Any part of the cabinet which has been subject to misuse, neglect, alteration, incorrect installation, accident, or damage caused by transportation, use of abrasive or caustic chemicals, flooding, fire or acts of God.
- Damage, resulting from failure to have the cabinet regularly serviced by a refrigeration engineer:
– For cabinets with integral or near-remote refrigeration, every three months. NB: You will be required to provide copies of service records in the event of condenser failure.
– For cabinets with remote refrigeration, annually. - Any damage or malfunction resulting from the use of non-FPG supplied spare parts.
SPECIFIC EXCEPTIONS
The following are specifically excluded from warranty:
- Breakage of glass or plastic components or the replacement of LED lighting strips or gaskets.
- Maladjustment of the electronic refrigeration controller, by an unqualified person.
- For cabinets with integral or near-remote refrigeration, failure resulting from a lack of routine condenser / radiator cleaning.
- Failure to re-assemble the cabinet correctly after cleaning.
- Fair wear and tear.
ASSESSMENT
The liability under this warranty is dependent on an assessment by FPG, to determine the defect in workmanship or materials.
TIME LIMIT
FPG does not guarantee that any service to be performed under this warranty will be carried out within any particular time limit.
CAUTION
FPG will not be held responsible for any servicing costs incurred prior to FPG’s acceptance of a warranty claim.
FPG Product Warranty – Heated / Ambient Cabinets
FPG Product Warranty
Heated / Ambient
Cabinets
WARRANTY PERIOD
Future Products Group Limited warrants to the original purchaser of an FPG manufactured food service cabinet that for ONE YEAR (12 months) from the date of purchase, any defect in workmanship or material resulting in the product malfunctioning while under correct use will be rectified.
Liability under this warranty is limited to replacing or repairing a part, without charge.
LIABILITY EXCEPTIONS
Liability under this warranty does not include:
- Any loss, or damage or expenses directly or indirectly arising from use or inability to use the product or from any other cause.
- Any part of the cabinet which has been subject to misuse, neglect, alteration, incorrect installation, accident, or damage caused by transportation, use of abrasive or caustic chemicals, flooding, fire or acts of God.
- Any damage or malfunction resulting from the use of non-FPG supplied spare parts.
SPECIFIC EXCLUTIONS
The following are specifically excluded from warranty:
- Breakage of glass or plastic components or the replacement of LED lighting and lamps, or gaskets.
- Maladjustment of the electronic temperature controller, by an unqualified person.
- Failure to re-assemble the cabinet correctly after cleaning.
- Fair wear and tear.
ASSESSMENT
The liability under this warranty is dependent on an assessment by FPG, to determine the defect in workmanship or materials.
TIME LIMIT
FPG does not guarantee that any service to be performed under this warranty will be carried out within any particular time limit.
CAUTION
FPG will not be held responsible for any servicing costs incurred prior to FPG’s acceptance of a warranty claim.
Warranty Procedure
CHECKLIST
For Customers and their Service Agents
To maintain the ongoing validity of the Product Warranty, please ensure that:
- The warranty registration form supplied with the cabinet and also available online has been completed and returned to FPG.
- All technicians servicing the cabinets are aware of the Warranty Terms and Conditions which are published in Cabinet Manuals. To request a Cabinet Manual, please contact FPG Customer Services at support@fpgworld.com noting the cabinet’s serial number.
- All new equipment supplied by FPG is serviced by trained technicians/engineers, in accordance with the manufacturer’s instructions for the full warranty period, to ensure the ongoing validity of the warranty.
– For refrigerated cabinets, this includes quarterly preventative maintenance to ensure the cabinet is well maintained and operating at peak performance. - A full set of historical service and preventative maintenance records is maintained and provided to FPG for the review and processing of a warranty claim relating to condensing unit failure in refrigerated cabinets equipped with integral or near-remote refrigeration.
- Spare parts are sourced from FPG.
WARRANTY BREACHES
Caution! The following actions will immediately void the manufacturer warranty:
- Unauthorised repairs or alterations.
- Use of parts not supplied by FPG.
- Failure to follow manufacturer’s installation instructions, service manuals and operator guides.
- Servicing by a person other than a trained technician or engineer.
WARRANTY CLAIMS PROCESS
Important Note: FPG will not be held responsible for any servicing costs incurred prior to FPG’s acceptance of a warranty claim.
- No warranty repair should proceed where costs exceed the equivalent of US$300.00 per repair to an individual FPG cabinet without prior approval by FPG.
- All condensing unit failures must be notified to FPG within 24 hours – FPG may send the failed unit to OEM for analysis.
- Claims will only be approved if parts have been determined to be faulty by FPG.
The warranty claims process is determined by the cabinet’s location: Australia & New Zealand or International (outside Australia & New Zealand)
Australia & New Zealand
Please contact FPG Customer Services and advise the cabinet serial number and details on the fault. Cabinet servicing records may also be requested. A unique SR number will be assigned – to be referred to in any subsequent communication.
Australia Freephone: 1800 813 745
New Zealand Freephone: 0800 367 374
Email: support@fpgworld.com
FPG will arrange for its service partner to visit and assess the cabinet, and to resolve the cabinet fault:
- FPG may request authority from you to pre-charge your credit card for the service call.
- If FPG accepts the warranty claim, we will pay for resolving the fault and where applicable, reimburse your credit card.
- If FPG does not accept the warranty claim, any additional cost in resolving the fault will be charged to the Customer via invoice or credit card.
International
Outside Australia and New Zealand, to make a warranty claim:
Please complete the Warranty Claim Form and email this together with supporting photos showing the fault and a copy of the cabinet service record to FPG.
Telephone: +64 6 843 3249 (NZ time 8am – 5pm)
Email: support@fpgworld.com
All claims must be submitted within 60 days from the repair date, otherwise the claim may be void.
From time to time FPG may require faulty parts to be analysed by the OEM manufacturer. FPG will make a special request for the faulty parts to be stored and will arrange for their collection.
The following parts in particular must be held by the service agent for 14 working days following fault resolution:
- Evaporators.
- Compressors.
- Solid state control boards – such as Dixell controller, Carel controller, Elstat controller, electronic float switch etc.
Depending on outcome of a root cause investigation, FPG reserves the right to reject a warranty claim based on fault root cause.
Unless a special request is made, all other parts can be sent to recycling or scrapped in the field.