Trusted. For Life.

Trusted.
For Life.

“It’s all about relationships.

The most important thing is getting people’s trust, and doing what you say you’re going to do.”

Robert Darroch   |   FPG Founder and CEO

FPG CEO and Founder - Robert Darroch in front of FPG history timeline wall

“It’s all about relationships.

The most important thing is getting people’s trust, and doing what you say you’re going to do.”

Robert Darroch
FPG Founder and CEO

What we do matters.

Whether it is testing a new food display cabinet in one of our environmental test labs, building a new custom fitout, or assisting a technician in the field to resolve an issue, we understand the importance of delivering on our commitments to customers.

Read more about why customers choose FPG.

 

Our customers share similar sentiments. Here’s what they say:

“I feel like we’re on the journey together.

“FPG is very proactive, they come up with solutions. There’s a high level of trust.

FPG has developed a great understanding of our business needs and continues to evolve product designs to meet our ever-changing customer requirements.”

“I feel like we’re on the journey together.

“FPG is very proactive, they come up with solutions.
There’s a high level of trust.

FPG has developed a great understanding of our business needs and continues to evolve product designs to meet our ever-changing customer requirements.”

The proof.

80%

80% of our business is repeat business.

25 years

Our average customer engagement spans 25 years and more.

90%

Over 90% of FPG temperature-controlled cabinets sold are custom-made to meet specific needs.

“FPG is beyond an ordinary vendor – they are trusted partners to help grow our business.

We have received accolades about the new store designs not only from our customers but also from other retailers, and we’re delighted that sales from our fresh food and beverages are increasing.

The dedication of the FPG team never fails to amaze me – they’re willing to go the extra mile for Alfamart.”

Adrianus Mulyawan  |  General Manager Alfaexpress  |  2021

Adrianus Mulyawan
General Manager Alfaexpress
2021

Meet the team.

Our customers are assigned a customer manager. One experienced person to liaise with you.

With an average tenure of 20 years, the team at FPG are well experienced in working consultatively with customers to create and support their food display solutions.

ROBERT DARROCH

ROBERT DARROCH

FPG Founder, CEO & Managing Director

 

Robert sets the direction for FPG. He develops relationships with new customers and oversees project delivery. He is the key contact for multinational customers and the chief designer for the development of new food display cabinets.

JARED VAUGHAN

JARED VAUGHAN

FPG Group General Manager & Financial Controller

 

As the general manager, Jared provides strategic, financial, and operational oversight of FPG in New Zealand and internationally.

PAUL CAMPBELL

PAUL CAMPBELL

Sales Director

 

Paul (‘PC’) is a customer relationship manager and the sales team leader for Australia and New Zealand. He provides oversight to FPG Sales Order Management and Customer Services.

SUSAN WHITE

SUSAN WHITE

Global Marketing Director

 

Susan is FPG brand champion, developing and implementing FPG’s digital marketing strategy. She supports international and domestic customer projects, and provides oversight to the FPG Design team.

PAUL ASTON

PAUL ASTON

Sales Director

 

Paul (‘PA’) is a customer relationship manager providing deep specialist expertise and project management for hospitality and specialty food service.

PAUL TROWER

PAUL TROWER

Senior Project Account Manager

 

Paul (‘PT’) is a customer relationship manager offering extensive retail turnkey experience working with New Zealand fuel retailers and supermarkets.

MONZA HAFZA

MONZA HAFZA

Sales Manager Australia

 

Monza is a customer relationship manager providing FPG food display cabinet solutions to Australian retailers and food service providers.

JIM WU

JIM WU

General Manager FPG China

 

In addition to being general manager of FPG Shanghai, Jim manages the China supply chain. He provides partner and customer management across Asia.

KELLIE MILLAR

KELLIE MILLAR

Sales Coordinator

 

Kellie looks after sales order management.  She liaises with customers, co-ordinating with production planning and logistics to facilitate orders.

LISA-JO SARGISON

LISA-JO SARGISON

Customer Services

 

Lisa-jo leads the FPG Customer Services team to provide warranty support, technical support, and access to FPG technical experts.

STEPHEN FENG

STEPHEN FENG

Director at Haidley Catering Equipment

 

Stephen leads Haidley, a business licenced by FPG to manufacture and distribute FPG cabinets in China.

GAURAV MITTAL

GAURAV MITTAL

Director at Antarctica Equipment

 

Guarav leads Antarctica Equipment, licenced by FPG to manufacture FPG cabinets in India, and distribute these throughout India, Bangladesh and Nepal.

SETIAWAN NURTJAHJA

SETIAWAN NURTJAHJA

Director at PT Skyline Kirana Nusantara

 

Setiawan’s buiness PT Skyline Kirana Nusantara is responsible for market development and customer engagement across Southeast Asia.

ARNO RAVESTEIN

ARNO RAVESTEIN

Managing Director of FE Concepts

 

Arno is FPG’s sales representative for Europe. He is responsible for market development and customer engagement.

ROBERT DARROCH

ROBERT DARROCH

FPG Founder, CEO & Managing Director

 

Robert sets the direction for FPG. He develops relationships with new customers and oversees project delivery. He is the key contact for multinational customers and the chief designer for the development of new food display cabinets.

JARED VAUGHAN

JARED VAUGHAN

FPG Group General Manager & Financial Controller

 

As the general manager, Jared provides strategic, financial, and operational oversight of FPG in New Zealand and internationally.

PAUL CAMPBELL

PAUL CAMPBELL

Sales Director

 

Paul (‘PC’) is a customer relationship manager and the sales team leader for Australia and New Zealand. He provides oversight to FPG Sales Order Management and Customer Services.

SUSAN WHITE

SUSAN WHITE

Global Marketing Director

 

Susan is FPG brand champion, developing and implementing FPG’s digital marketing strategy. She supports international and domestic customer projects, and provides oversight to the FPG Design team.

PAUL ASTON

PAUL ASTON

Sales Director

 

Paul (‘PA’) is a customer relationship manager providing deep specialist expertise and project management for hospitality and specialty food service.

PAUL TROWER

PAUL TROWER

Senior Project Account Manager

 

Paul (‘PT’) is a customer relationship manager offering extensive retail turnkey experience working with New Zealand fuel retailers and supermarkets.

MONZA HAFZA

MONZA HAFZA

Sales Manager Australia

 

Monza is a customer relationship manager providing FPG food display cabinet solutions to Australian retailers and food service providers.

JIM WU

JIM WU

General Manager FPG China

 

In addition to being general manager of FPG Shanghai, Jim manages the China supply chain. He provides partner and customer management across Asia.

KELLIE MILLAR

KELLIE MILLAR

Sales Coordinator

 

Kellie looks after sales order management.  She liaises with customers, co-ordinating with production planning and logistics to facilitate orders.

LISA-JO SARGISON

LISA-JO SARGISON

Customer Services

 

Lisa-jo leads the FPG Customer Services team to provide warranty support, technical support, and access to FPG technical experts.

STEPHEN FENG

STEPHEN FENG

Director at Haidley Catering Equipment

 

Stephen leads Haidley, a business licenced by FPG to manufacture and distribute FPG cabinets in China.

GAURAV MITTAL

GAURAV MITTAL

Director at Antarctica Equipment

 

Guarav leads Antarctica Equipment, licenced by FPG to manufacture FPG cabinets in India, and distribute these throughout India, Bangladesh and Nepal.

SETIAWAN NURTJAHJA

SETIAWAN NURTJAHJA

Director at PT Skyline Kirana Nusantara

 

Setiawan’s buiness PT Skyline Kirana Nusantara is responsible for market development and customer engagement across Southeast Asia.

ARNO RAVESTEIN

ARNO RAVESTEIN

Managing Director of FE Concepts

 

Arno is FPG’s sales representative for Europe. He is responsible for market development and customer engagement.

Want to know more?

Learn about FPG and premium food display solutions. Review our company profile and contact us.