Possible Cause: Either the mains isolating switch on the wall or the circuit breaker are off .

Remedy: Turn isolating switch or circuit breaker on.

Possible Cause: Internal fuse has blown.

Remedy: Have wiring checked and replace fuse (5A Slow Blow)​.

Possible Cause: The controller is not on.

Remedy: Switch ON.

Possible Cause: The condenser has overheated​.

Remedy: Check that all radiators and ventilation grilles are clean.

Refer FPG ‘How To’ video: 7-Eleven Tower Controlled Ambient Condensing Unit Cleaning​

Possible Cause: One or more doors are open​.

Remedy: Close doors and re-test temperature after 30 minutes​.

Possible Cause: Ventilation grilles are blocked.

Remedy: Vacuum or remove blockage​.

Possible Cause: Product blocking air grille.

Remedy: Place product on shelves​.

Possible Cause: Evaporator coil fins blocked​.

Remedy: Clean coil fins of food and debris.

Possible Cause: Trays obstructing air flow​.

Remedy: Re-position trays on shelves.

Possible Cause: Store temperature > 25°C.

Remedy: Adjust store air conditioning​.

Possible Cause: Evaporator coil iced up.

Remedy: De-ice coil.

Refer FPG ‘How To’ video: 7-Eleven Tower Controlled Ambient Defrost and Cleaning The Evap Coil

Possible Cause: Condenser radiator blocked.

Remedy: Remove dust and debris.

Refer FPG ‘How To’ video: 7-Eleven Tower Controlled Ambient Condensing Unit Cleaning

Possible Cause: Controller is faulty.

Remedy: Replace controller.

Refer FPG ‘How To’ video:7-Eleven Tower Controlled Ambient Controller Replacement

Possible Cause: Condenser fans are not operating​.

Remedy: Have fans checked / replaced.

Refer FPG ‘How To’ video: 7-Eleven Tower Controlled Ambient Condenser Fan Replacement

Possible Cause: Evaporation fans are not operating​.

Remedy: Have fans checked / replaced.

Refer FPG ‘How To’ video: 7-Eleven Tower Controlled Ambient Evap Fan Replacement

Possible Cause: The light switch is OFF.

Remedy: Turn light switch ON​.

Refer FPG ‘How To’ video: 7-Eleven Tower Controlled Ambient Turning The Lights On And Off

Possible Cause: LED power supply has failed.

Remedy: Replace LED power supply.

Refer FPG ‘How To’ video: 7-Eleven Tower Controlled Ambient PSU Replacement

Possible Cause: Shelf LED strip has failed.

Remedy: Replace LED assembly.

Refer FPG ‘How To’ video: 7-Eleven Tower Controlled Ambient Shelf Light Replacement

Possible Cause: Top Light LED strip has failed​.

Remedy: Replace LED assembly.

Refer FPG ‘How To’ video: 7-Eleven Tower Controlled Ambient Top Light Replacement

Possible Cause: Fuse has blown​.

Remedy: Have wiring checked and replace fuse (5A Slow Blow).

Future Products Group Limited warrants, to the original purchaser of an FPG manufactured food service cabinet that for TWO YEARS (24 months), from the date of purchase, any defect in workmanship or material resulting in the product malfunctioning while under correct use will be rectified.

For refrigerated cabinets with integral or near-remote refrigeration the warranty is extended to THREE YEARS (36 months), for refrigeration condenser units. Conditions apply, see Liability Exceptions.

Liability under this warranty is limited to replacing or repairing a part, without charge.

Liability under this warranty does not include:

• Any loss, or damage or expenses directly or indirectly arising from use or inability to use the product or from any other cause.
• Any part of the cabinet which has been subject to misuse, neglect, alteration, incorrect installation, accident, or damage caused by transportation, use of abrasive or caustic chemicals, flooding, fire or acts of God.
• Damage, resulting from failure to have the cabinet regularly serviced by a refrigeration engineer:
  – For cabinets with integral or near-remote refrigeration, every three months. NB: You will be required to provide copies of service records in the event of condenser failure.
  – For cabinets with remote refrigeration, annually.
• Any damage or malfunction resulting from the use of non-FPG supplied spare parts.

The following are specifically excluded from warranty:

• Breakage of glass or plastic components or the replacement of LED lighting strips or gaskets.
• Maladjustment of the electronic refrigeration controller, by an unqualified person.
• For cabinets with integral or near-remote refrigeration, failure resulting from a lack of routine condenser / radiator cleaning.
• Failure to re-assemble the cabinet correctly after cleaning.
• Fair wear and tear.

The liability under this warranty is dependent on an assessment by FPG, to determine the defect in workmanship or materials.

FPG does not guarantee that any service to be performed under this warranty will be carried out within any particular time limit.

FPG will not be held responsible for any servicing costs incurred prior to FPG’s acceptance of a warranty claim.